ABLEXTRA TERMS AND CONDITIONS

Effective Date: 3 August 2026

Last Updated: 3 August 2026

These Terms and Conditions (“Terms”) govern your access to and use of the AbleXtra website, mobile services and any related digital platforms operated by AbleNet Limited, also trading as AbleXtra (“AbleXtra”, “we”, “our” or “us”).

Please read these Terms carefully before using our Services. By accessing or using the Services, creating an account or purchasing a Membership, you agree to be legally bound by these Terms. If you do not agree, you must not use the Services.

These Terms apply in addition to our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your personal information.

1. ABOUT US

AbleXtra is operated by AbleNet Limited also trading as AbleXtra, a company registered in England and Wales (Company Number 10152268).

Registered Office

41 Bridgeman Terrace

Wigan

WN1 1TT

United Kingdom

Throughout these Terms, references to “AbleXtra”, “we”, “our” or “us” mean AbleNet Limited.

2. DEFINITIONS

In these Terms the following words have the meanings set out below.

Account means your registered AbleXtra account.

Business Day means any day other than a Saturday, Sunday or public holiday in England.

Consumer has the meaning given by the Consumer Rights Act 2015.

Member means an individual whose Membership has been approved and remains active.

Membership means the subscription service provided by AbleXtra which allows eligible Members to access Member-only benefits.

Membership Fee means the subscription price payable for Membership.

Member Benefit Offer means an offer available exclusively to eligible Members.

Sale Offer means an offer made available by a Selling Partner to the general public whether or not a Member also uses it.

Selling Partner means any retailer, supplier, organisation, charity or other third party that provides products, services, discounts or promotions through AbleXtra.

Services means the AbleXtra website, mobile applications, digital services, member portal, communications and any associated online services operated by AbleNet Limited.

User means any person accessing or using the Services.

3. ACCEPTANCE OF THESE TERMS

3.1 By accessing the Services you confirm that you have read, understood and accepted these Terms.

3.2 If you purchase a Membership, these Terms form the contract between you and AbleNet Limited.

3.3 If you are acting on behalf of another eligible person (for example as a parent, guardian, attorney or carer), you confirm that you have authority to do so.

3.4 If you do not agree with these Terms, you must immediately stop using the Services.

4. OUR SERVICES

AbleXtra provides a subscription-based discount programme designed to assist eligible disabled people, visually impaired people, individuals living with qualifying long-term health conditions and their family and carers by providing access to discounts, promotions and offers negotiated with Selling Partners.

AbleXtra is not a retailer and does not sell the majority of the goods or services displayed on the platform.

Unless expressly stated otherwise:

all purchases are made directly with the relevant Selling Partner;
the Selling Partner is responsible for pricing, product descriptions, availability, delivery, warranties and after-sales service;
any contract for goods or services is formed between you and the Selling Partner, not AbleXtra.

We may also receive commission or referral fees from certain Selling Partners. This does not increase the price you pay unless the Selling Partner expressly states otherwise.

5. ELIGIBILITY

Membership is available only to individuals who satisfy our eligibility requirements.

To apply for Membership you must:

be at least 16 years old;
normally reside within the United Kingdom unless we expressly agree otherwise;
provide accurate and truthful information;
satisfy our disability or eligibility verification requirements;
maintain accurate contact information.

If you are under 18, you should obtain the consent of your parent or legal guardian before purchasing a Membership.

We reserve the right to refuse or decline any application where we reasonably believe the eligibility requirements have not been met or where accepting the application would expose AbleXtra or its Members to fraud, misuse or legal risk.

6. ELIGIBILITY VERIFICATION

To protect the integrity of the scheme and ensure Member-only benefits remain available to eligible users, we may require evidence supporting your eligibility.

Verification may include:

disability benefit documentation;
Blue Badge evidence;
evidence of registration as sight impaired;
confirmation from a healthcare professional;
other evidence we reasonably request.

Submission of evidence does not guarantee acceptance.

We may periodically request updated evidence where reasonably necessary.

Providing false, misleading or altered documentation may result in immediate suspension or termination of Membership and may be reported to the relevant authorities where appropriate.

7. MEMBERSHIP

Membership begins once:

your application has been approved;
payment has been successfully processed; and
any required verification has been completed.

Membership is personal to you.

It cannot be sold, transferred, assigned or shared.

Each eligible individual may normally hold only one Membership.

We may merge duplicate accounts or close duplicate Memberships where appropriate.

Membership provides access only to those benefits available during your subscription period.

We do not guarantee that any particular offer will remain available for any minimum period.

8. YOUR ACCOUNT

You are responsible for maintaining the security of your Account.

You must:

keep your login credentials secure;
keep your email address up to date;
notify us immediately if you suspect unauthorised access;
ensure information supplied remains accurate.

You must not:

share your account;
permit another person to use your Membership;
create multiple accounts to obtain additional offers;
attempt to bypass our verification procedures.

We may suspend access while investigating suspected security concerns.

9. MEMBERSHIP FEES

Membership Fees are displayed before purchase.

Unless stated otherwise:

all prices are shown in pounds sterling (£);
VAT will be included where applicable;
payment must be made in advance.

We reserve the right to change Membership Fees for future subscription periods.

Any price increase will not affect an existing paid Membership period.

Where your subscription renews automatically, we will provide any notice required by applicable law before a revised price takes effect.

10. PAYMENT

Payments are processed by secure third-party payment providers.

We do not store your full payment card details.

You authorise us to collect all Membership Fees and any applicable taxes using your selected payment method.

If payment fails we may:

retry the payment;
suspend your Membership;
restrict access until payment has been received;
cancel your subscription if payment remains outstanding.

You remain responsible for any unpaid Membership Fees properly due under these Terms.

11. AUTOMATIC RENEWAL

Unless you choose otherwise, Membership may renew automatically at the end of each subscription period.

By purchasing a renewing Membership you authorise AbleXtra to collect the applicable renewal fee using your chosen payment method.

You may disable automatic renewal at any time through your online account before the renewal date.

Cancelling automatic renewal does not cancel your current Membership.

Your Membership will continue until the end of the paid subscription period.

12. CONSUMER CANCELLATION RIGHTS

If you purchase your Membership online, by telephone or by any other distance-selling method, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unless an exception applies, you may cancel your Membership within 14 days of entering into the contract.

Where you ask us to provide immediate access to digital Member benefits before the end of the cancellation period, you expressly request immediate performance of the contract.

If you access Member-only digital content, discount codes or exclusive offers during the cancellation period, your right to a full refund may be reduced or lost to the extent permitted by law.

Nothing in these Terms limits or excludes your statutory consumer rights.

OFFERS AND SELLING PARTNERS

13.1 AbleXtra Welcome Offers

From time to time, AbleXtra may offer promotional joining incentives ("Welcome Offers") to new Members. Welcome Offers may be available for a limited period and may be subject to separate promotional terms and conditions.

Unless expressly stated otherwise, Welcome Offers:

• are available only to new Members who meet the eligibility requirements for the promotion;
• may only be redeemed once per eligible Member;
• cannot be used in conjunction with any other offer, promotion, discount, voucher, cashback offer, referral incentive, promotional code or any other discount available from AbleXtra or the relevant Selling Partner;
• have no cash alternative, are non-transferable, non-exchangeable and non-refundable; and
• may be withdrawn, amended or suspended by AbleXtra at any time where reasonably necessary;

Exclude iFLY Experiences

Where a Welcome Offer conflicts with any other promotion or discount, AbleXtra reserves the right to determine which offer applies. Unless expressly stated otherwise, only one promotional offer may be used per Membership purchase or transaction.

13.2 Nature of Offers

AbleXtra provides access to discounts, promotions, cashback opportunities and other benefits offered by Selling Partners.

Offers may include:

Member Benefit Offers, available exclusively to eligible Members; and
Sale Offers, which may also be available to the general public.

Unless expressly stated otherwise, AbleXtra does not create, own or control the offers displayed on the Services.

13.3 Offer Availability

Offers are supplied by Selling Partners and may be:

amended;
suspended;
withdrawn;
limited by stock availability;
subject to geographical restrictions; or
subject to additional terms imposed by the Selling Partner.

We cannot guarantee that any offer will remain available for any minimum period.

13.4 Accuracy of Information

We use reasonable care when displaying offers.

However, information supplied by Selling Partners may occasionally contain errors relating to:

pricing;
availability;
descriptions;
discount values;
promotional dates;
voucher codes; or

Where an error occurs, AbleXtra reserves the right to correct the information without liability.

13.5 Transactions

Any purchase you make after following a link or using an offer is made directly with the relevant Selling Partner.

AbleXtra is not:

the seller;
the supplier;
the payment processor;
the importer; or
the contracting party.

The Selling Partner is solely responsible for:

payment processing;
order fulfilment;
delivery;
warranties;
returns;
refunds;
cancellations;
customer support; and
compliance with applicable consumer law relating to the goods or services supplied.

13.6 Disputes

Any dispute regarding a purchase should first be raised with the Selling Partner.

Where appropriate, AbleXtra may assist by contacting the Selling Partner, but we are under no obligation to resolve disputes arising from contracts to which we are not a party.

AFFILIATE LINKS AND COMMISSIONS

Some links on the Services are affiliate links.

If you purchase through those links, AbleXtra may receive commission from the Selling Partner.

Receiving commission does not normally increase the price you pay.

Commission helps fund the operation of AbleXtra and supports the continued availability of Member benefits.

ACCEPTABLE USE

You agree to use the Services lawfully, honestly and only for their intended purpose.

You must not:

use another person's Membership;
allow another person to use your Membership;
disclose Member-only discount codes;
publish offers on websites or social media;
sell or redistribute Member Benefits;
attempt to reverse engineer the Services;
scrape or harvest data;
use automated software, bots or scripts without our written permission;
introduce malware or malicious code;
interfere with security features;
access areas of the Services for which you are not authorised;
impersonate another person;
submit false verification documents;
use the Services for unlawful purposes.

MISUSE OF OFFERS

Member Benefit Offers exist solely for the benefit of eligible Members.

Unless expressly authorised by AbleXtra, Members must not:

share voucher codes;
publish screenshots containing discounts;
reproduce exclusive offers;
distribute affiliate links;
provide Member-only information to non-members;
purchase solely for commercial resale;
use offers on behalf of businesses.

Where we reasonably believe misuse has occurred we may:

suspend access immediately;
remove affected offers;
terminate Membership;
refuse future applications;
recover losses where legally permitted.

Serious or repeated misuse may also be reported to affected Selling Partners.

ACCOUNT SECURITY

You are responsible for all activity carried out using your Account.

If you believe your Account has been compromised you must notify us as soon as reasonably practicable.

We may suspend access while security investigations are completed.

We reserve the right to require password changes, identity verification or additional security measures where reasonably necessary.

FRAUD PREVENTION

To protect Members and Selling Partners we may investigate suspected fraud or abuse.

Examples include:

false identities;
duplicate accounts;
manipulated eligibility evidence;
unusual purchasing behaviour;
excessive account creation;
automated access;
chargeback abuse.

During an investigation we may temporarily suspend Membership.

Where fraud is confirmed we may terminate Membership without refund, subject to your statutory rights.

Where appropriate we may share relevant information with payment providers, fraud prevention agencies, law enforcement authorities or affected Selling Partners in accordance with applicable law.

CHARGEBACKS

If a Member initiates a chargeback or payment dispute without first contacting AbleXtra to resolve the issue, we may suspend access to the Services while the matter is investigated.

Where a chargeback is determined to be fraudulent or unjustified, we reserve the right to recover outstanding Membership Fees together with any reasonable administrative costs incurred.

Nothing in this clause affects your legal right to dispute genuinely unauthorised transactions.

INTELLECTUAL PROPERTY

All intellectual property rights in the Services belong to AbleNet Limited or our licensors.

These rights include, without limitation:

copyright;
database rights;
trade marks;
logos;
branding;
graphics;
software;
text;
photographs;
audio;
video;
page layouts; and
source code.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

PERMITTED USE

Subject to these Terms, AbleXtra grants you a limited, non-exclusive, revocable and non-transferable licence to access the Services for your own personal, non-commercial use.

You may:

browse the Services;
print pages for personal reference;
use available Member Benefits during your Membership.

You must not, without our prior written consent:

copy substantial content;
reproduce the website;
distribute content commercially;
modify materials;
create derivative works;
remove copyright notices;
use our branding;
frame or mirror our website.

AVAILABILITY OF THE SERVICES

We aim to provide a reliable and accessible service.

However, we cannot guarantee that the Services will always be:

uninterrupted;
secure;
error-free;
compatible with every device; or
continuously available.

We may suspend access temporarily for:

maintenance;
software updates;
security improvements;
emergency repairs;
legal or regulatory reasons.

Where reasonably practicable we will provide advance notice of planned maintenance.

THIRD-PARTY SERVICES

The Services may include links to third-party websites, applications or services.

These are provided for convenience only.

AbleXtra has no control over third-party content and accepts no responsibility for:

availability;
accuracy;
security;
legality;
accessibility; or
content provided by third parties.

Accessing third-party websites is entirely at your own risk.

ACCESSIBILITY

AbleXtra is committed to improving accessibility for disabled users.

We continually seek to improve the accessibility of our Services in accordance with recognised accessibility standards where reasonably practicable.

If you encounter an accessibility barrier, please contact us so that we can consider appropriate improvements.

CHANGES TO THE SERVICES

We may update, improve, replace or discontinue parts of the Services where reasonably necessary.

Examples include:

improving security;
complying with legal obligations;
correcting errors;
introducing new functionality;
retiring obsolete features.

Where a significant change materially affects your Membership, we will provide reasonable notice unless immediate changes are required for security, legal compliance or fraud prevention.

PRIVACY AND DATA PROTECTION

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), where applicable.

Our collection, use, storage and sharing of personal information is explained in our Privacy Policy and Cookie Policy, which form part of your use of the Services.

Where required by law, we will obtain your consent before sending marketing communications. You may withdraw your consent or unsubscribe from marketing communications at any time.

ELECTRONIC COMMUNICATIONS

By creating an Account or using the Services, you agree that we may communicate with you electronically.

This includes:

account notifications;
Membership information;
renewal reminders;
payment confirmations;
service announcements;
security alerts;
legal notices; and
updates to these Terms.

Where legislation requires a notice to be provided "in writing", electronic communication will satisfy that requirement unless the law provides otherwise.

SUSPENSION AND TERMINATION

28.1 Suspension

We may suspend your Account or Membership immediately where we reasonably believe that:

you have breached these Terms;
you no longer meet our eligibility requirements;
your Account has been compromised;
fraudulent or unlawful activity is suspected;
you have shared Member-only offers or discount codes;
you have supplied false or misleading information;
suspension is necessary to protect Members, Selling Partners or the security of the Services; or
we are required to do so by law.

Where reasonably practicable, we will explain the reason for suspension and, where appropriate, give you an opportunity to remedy the issue.

28.2 Termination by You

You may close your Account at any time.

Closing your Account does not automatically entitle you to a refund of Membership Fees except where required by law or expressly provided in these Terms.

28.3 Termination by AbleXtra

We may terminate your Membership where:

a serious breach of these Terms has occurred;
repeated breaches have occurred;
fraudulent activity has been confirmed;
Membership has been obtained dishonestly;
continued Membership presents an unacceptable legal, operational or security risk.

Termination will not affect any rights or obligations that accrued before termination.

EFFECT OF TERMINATION

Upon termination or expiry of your Membership:

your right to access Member-only benefits ends immediately;
exclusive discount codes become invalid;
access to Member-only content may be removed;
outstanding payment obligations remain payable;
provisions intended to survive termination shall continue in force, including those relating to intellectual property, liability, dispute resolution and governing law.

CONSUMER RIGHTS

Nothing in these Terms limits or excludes any rights you have under applicable consumer protection legislation.

In particular, nothing in these Terms excludes or limits rights arising under:

the Consumer Rights Act 2015;
the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
the Consumer Protection from Unfair Trading Regulations 2008 (or any successor legislation); or
any other mandatory legal rights which cannot lawfully be excluded.

Where any provision of these Terms conflicts with mandatory consumer law, the applicable law shall prevail to the extent of the conflict.

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights; or
any liability which cannot legally be excluded or limited.

Subject to the paragraph above, AbleXtra shall not be liable for:

indirect or consequential loss;
loss of profits;
loss of revenue;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill;
loss of reputation;
loss or corruption of data (except where caused by our failure to exercise reasonable care and skill in supplying digital services);
losses arising from acts or omissions of Selling Partners;
interruptions caused by telecommunications providers, internet service providers or third-party platforms.

Where we fail to exercise reasonable care and skill in providing the Services, our liability shall be limited to losses that are reasonably foreseeable as a direct consequence of that failure.

Subject always to your statutory rights, our total aggregate liability arising out of your Membership shall not exceed the greater of:

£150; or
the total Membership Fees paid by you during the 12 months immediately preceding the event giving rise to the claim.

Nothing in this clause affects your legal rights against a Selling Partner in relation to any goods or services purchased from that Selling Partner.

EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)

We shall not be responsible for any delay or failure to perform our obligations where caused by events beyond our reasonable control.

Such events include, without limitation:

natural disasters;
fire;
flood;
severe weather;
pandemic;
epidemic;
war;
terrorism;
civil unrest;
industrial disputes;
interruption of utilities;
cyber attacks;
internet outages;
government action;
legal or regulatory restrictions.

Where such an event continues for an extended period, we may suspend or terminate affected Services without liability, subject to applicable consumer law.

COMPLAINTS

We aim to provide an accessible and responsive service.

If you are dissatisfied, please contact us using the contact details published on our website.

We will acknowledge complaints as soon as reasonably practicable and aim to investigate and respond within a reasonable timeframe.

Nothing in this clause prevents you from exercising your legal rights or seeking independent advice.

CHANGES TO THESE TERMS

We may amend these Terms from time to time where reasonably necessary.

Reasons for amendment include:

changes in law or regulation;
security requirements;
improvements to the Services;
changes to our business operations;
correction of errors;
introduction of new features.

Where changes materially disadvantage existing Members, we will provide reasonable advance notice.

If you continue using the Services after the revised Terms take effect, you will be deemed to have accepted the updated Terms.

If you do not accept the revised Terms, you may cancel your Membership before the changes take effect.

ASSIGNMENT

You may not assign, transfer or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

AbleNet Limited may assign or transfer its rights and obligations in connection with a business sale, corporate restructuring, merger or similar transaction, provided that doing so does not reduce your statutory rights.

WAIVER

If either party delays or fails to enforce any right under these Terms, that shall not prevent that party from enforcing the right later.

Any waiver must be in writing and applies only to the specific circumstances for which it is given.

SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed.

The remaining provisions shall remain in full force and effect.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and AbleNet Limited relating to your use of the Services.

Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

THIRD-PARTY RIGHTS

Unless expressly stated otherwise, no person who is not a party to these Terms shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence where permitted by applicable law.

If you are a business user, any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

CONTACT DETAILS

AbleNet Limited (also trading as AbleXtra)

Company Number: 10152268

Registered Office: